Location: US-based (remote), Nashville preferred

Nashville candidates will work directly with the founder from The Malin in Wedgewood-Houston. This role requires US work authorization; we're unable to support CA-based remote employees at this time

Compensation: $90-110K base + $30-45K variable = $120-155K OTE + founding equity

Travel: ~1 week per month on average for customer visits, onboarding, and team collaboration

‍Reports to: Founder & CEO

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tl;dr

We're hiring our founding Customer Success Manager to build the CS function that scales us from 20 to 100+ customers. You'll own onboarding, support, and the feedback loops that make our product better. This is an early, high-leverage role with real ownership.

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What is Edgevanta?

Edgevanta builds AI agents that help heavy civil contractors estimate and bid work faster and more accurately.

Our product analyzes large bid packages - plans, specs, and historical pricing data - to extract key requirements, quantities, and risks so estimating teams can bid faster and with more confidence under tight deadlines.

We work with top companies like CW Matthews, Barnhill, and Emery Sapp & Sons. Founded by a fourth-generation contractor with 13 years in the field, we've grown revenue over 200% in the last 6 months with a senior team of 8. Construction is a $12T global industry still running on spreadsheets and we're changing that.

Our goal is to become the operating system for preconstruction in heavy civil.

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Why are we hiring this role?

We're adding 5+ enterprise customers a month and plan to grow our customer base to over 100 in the next 12-18 months. As adoption increases, onboarding, usage monitoring, and customer support are becoming core, full-time functions.

Customer success is core to how we win. In construction, responsive support is one of our strongest tools for keeping customers and earning referrals. You'll build this foundation: own the support queue, create scalable processes, and ensure we can grow without sacrificing quality. The connection between your work and customer outcomes is immediate and visible.

You'll operate at the intersection of customers, product, and AI. When customers get stuck or usage drops, you own it. You’ll work directly with the founder, product, and engineering to turn real-world usage into better agents, workflows, and results. Strong judgment matters: knowing when to move fast, dig deeper, or escalate.

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What You’ll Do

• Be highly responsive when customers are stuck - we pride ourselves on fast, helpful support
• Own and implement our support infrastructure (message board, help docs, etc.)
• Own the support experience end-to-end
• Build and maintain customer health dashboards that drive retention decisions
• Build relationships with estimators, project managers, and preconstruction teams
• Run onboarding and training sessions, and eventually kickoff calls and QBRs as accounts mature
• Translate raw customer feedback into clear, actionable product input
• Create training videos and documentation
• Drive expansions and renewals
• Define and build our customer success playbook as we scale

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What does a typical week look like?

This role flexes based on customer needs and product releases, but a typical week might look like:

• 50% working directly with customers: onboarding, unblocking users, answering questions, improving outputs, running training sessions, and proactively reaching out when usage drops
• 20% improving enablement: creating short videos, documentation, examples, and workflows so customers get value faster the next time
• 15% working with product and engineering: reviewing customer feedback and helping prioritize fixes or improvements
• 15% on reporting, analysis, and strategic projects: usage reviews, account health checks, and process improvements

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How technical is this role?

You'll work inside our product daily - learning the workflows, understanding how estimators use the tools, and diagnosing why outputs might not be meeting expectations. No coding required, but you should be comfortable becoming a power user and helping customers navigate the product confidently.

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How we work?

We’re an AI-native company. Our team uses AI tools daily - for research, writing, analysis, and building. You should be comfortable working alongside AI and eager to find new ways to use it.

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Who will I work with day to day?

You’ll report directly to our Founder & CEO Tristan Wilson and work closely with:

• Our VP of Product, Ani Achugbue
• Our Chief Sales Officer, Alfredo Sanchez

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What does success look like in the first 3–6 months?

• 80%+ of customers actively using the product weekly and getting clear value
• Gross revenue retention above 95%
• Average first response time under 2 hours during business hours
• Help close $50K+ in expansion revenue from existing customers
• Generate 3+ customer referrals that result in closed deals
• 20+ high-quality product insights documented and prioritized with the product team
• 5+ pieces of enablement content created (videos, docs, workflows)
• Issues and confusion are identified early and resolved quickly
• Product and engineering have a clean, high-signal view of what customers actually need
• Customers see you as the go-to person who “gets it” and gets things done

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What We’re Looking For

Required

• High ownership, agency, urgency, and follow-through
• Fast learner. No construction experience required, but you should be able to learn industry terms and answer questions from estimators and executives in 2-3 months
• Strong written and verbal communication
• Organized, proactive, and self-directed
• High standards and attention to detail
• Our customers start their day at 7:30am CST, so we typically start by 8am CST to be responsive
• Willingness to travel ~1 week per month for customer visits and team collaboration
  

Background

• 3-6 years in one of these:
  
  • Construction roles with customer interaction (estimator, PM, field engineer, operations)
  • Customer-facing SaaS or solutions engineering
• No CS experience required if you've worked in construction management - we care more about ownership, judgment, and how you work with customers than specific titles. Construction folks who've never done "customer success" are encouraged to apply
• This role is about judgment, ownership, and learning speed
• You should be able to point to examples where you've owned outcomes, worked directly with customers, and learned complex tools or processes quickly

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Why Join

• You'll be joining at the right time. We've grown revenue 200%+ in the last 6 months and we're adding 5 enterprise customers per month. We have real traction with top-tier contractors like CW Matthews and Barnhill, and we're seeing strong pull from infrastructure contractors of all sizes from coast to coast. The opportunity is massive and the timing is right. The next 12-18 months are when we scale from strong signal to category dominance.
• You'll own a function, not just do a job. As our founding CSM, you'll build the playbook for how we scale to 100+ customers. If we nail this, in 12-18 months you could be leading a CS team, owning renewals/expansion revenue, or transitioning into product operations. Early hires define their own path here.
• You'll work with an insider founder. Tristan is a fourth-generation contractor with 13 years in the field who's built a following of thousands of civil construction professionals through his newsletter. He knows this industry intimately and built a product contractors actually want (rare in construction tech). You'll learn from someone who understands both the problem and the solution.
• You'll work with a team that's done this before. Our Chief Sales Officer (Alfredo) and VP of Product (Ani) have both scaled startups past this stage. We're tight - we've been working together for years and know how to move fast and earn client trust. You're not joining a team figuring it out for the first time.
• You'll see real impact fast. In construction, great customer success drives word-of-mouth referrals. Do this well and you'll directly see deals close because of your work. The feedback loop is immediate.
• You'll get paid if we win. As a founding team member, your equity represents real upside if we execute. We're building infrastructure for a $12T industry that's ripe for disruption.

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Benefits

• 15 days PTO (plus holidays)
• Health, dental, and vision insurance
• 401(k) plan
• Unlimited book club budget

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About the interview

We respond within 24 hours at every stage:

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Intro call (20min): a quick conversation with our CEO to see if there's mutual fit. We'll talk about your background and what you're looking for, and you can ask us anything about the role and company. This is just to make sure we're in the same ballpark before investing more time.

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Writing prompts (45min): two short scenarios for you to respond to in a Google Doc. One focuses on diagnosing why a customer's usage dropped and planning your next steps. The other tests how you'd prioritize competing feature requests from multiple customers. We're looking for clear thinking and judgment, not polish. Bullet points are fine.

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Background deep-dive (45min): we'll dig into your most relevant experience - the projects where you owned customer outcomes, the situations where things went sideways, and how you approach learning new things. Our goal is to understand what you've actually done and whether you can handle what this role requires. We'll save time to answer any questions you have about Edgevanta.

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Mock customer call (30min): you'll run a mock onboarding or check-in call with our CEO and a founding team member, who will play a customer. The twist: you pick the product - anything you know well enough to walk someone through. Could be a SaaS tool, a construction software, whatever. We want to see your natural customer interaction style, not how well you can cram on Edgevanta in 24 hours. We'll send you a scenario a day before.

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Nashville visit (half-day): for finalists, we'll bring you to Nashville to meet the founding team at The Malin in Wedgewood-Houston. You'll spend a few hours with us and get a feel for how we work.  We cover all costs. This is as much for you to evaluate us as it is for us to meet you in person.

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Throughout this, we're asking ourselves: would we trust this person to own our customer relationships when things get hard?

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How to Apply

Email your resume to hiring@edgevanta.io (recruiters kindly refrain) and include brief answers to the following three questions (bullet points are fine):

• Why Edgevanta? What about this role and problem space is interesting to you and how does it fit into your career goals?
• Describe a time a customer was frustrated, stuck, or about to churn and you personally owned getting them back on track. What did you do and what was the result?
• Describe something you had to learn quickly for work. How did you approach it and how did you know you were effective?

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