A bad call that cost us big
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This week is about a call I botched - one that cost us big and taught me plenty. Let’s dig in.
Work was running low in our civil division. We were wrapping a major project, and I couldn’t see where our six crews would land next. As a PM/Estimator, I felt the heat - keep the team busy, keep the revenue flowing. Then a $3M job popped up with a general contractor we knew was trouble - 24/7 schedules, meddling in our work, blaming us for their flops. We’d been burned by them before. But the work was for a great industrial owner we’d partnered with for decades.
Still, I bid it. Hard. We won, and when they dangled $2M in extra scope - including work we weren’t equipped or qualified for - I said yes. I pitched it to the team as a chance to shine, banking on grit to pull us through.
The GC was as bad as advertised. We floundered on the added work, racking up delays and disputes. Change orders turned into a standoff, payments stalled, and they dragged us into a lawsuit. By the end, we’d hemorrhaged hundreds of thousands and lost an owner’s trust we’d spent years earning. I’d tried to play hero. Instead, I’d dug us a hole.
Not every GC or owner’s a nightmare. There are partners - subs, suppliers, clients - who get our best every time. They pay fair, communicate straight, and stick around. Those are the keepers. But the bad ones? In this industry, word travels. If they’ve got a reputation, you’ll hear it. Trust your gut when it says no.
Kyle Nitchen’s contract post has a gem: distill your contract to one page everyone grasps. Borrow that.
The world is full of great clients to work with. With patience, you’ll find them.
Next job, ask: Is this worth the risk? I’ve learned to wait for the right fit. You should too. Got a story of dodging - or surviving - a bad gig? Hit reply - would love to hear it!
Thanks for reading this week, keep building!
Tristan